Terms & Conditions

TERMS OF SERVICE

 

 

1 RETURN POLICY AND AGREEMENT OF PURCHASE

 

1.1. REFUND

 

Because we sell personalized products, it is not possible to return them. If a Book is not personalized and you like to return your purchase please contact us at via david@oldeheuvelt.com. Please note that after 30 days of your placed order it is not possible to return your purchase anymore and apply for a refund.

 

1.2. PARTIAL REFUNDS

 

There are certain situations where only partial refunds are granted (if applicable and your purchase is not personalized then a refund is not possible see 1.1.). Products with obvious signs of use and any item not in its original condition will be reviewed first. Please note that after 30 days of your order purchase it is not possible to return your purchase anymore in any case and apply for a refund.

 

1.3. LATE OR MISSING REFUNDS

 

If you haven't received a refund yet, first check your bank account again, creditcard account or account where you finalized your payment. Then contact your bank, creditcard company or company which you used for the payment. It may take some time before your refund is officially posted. There is often some processing time before a refund is posted. If you've done all of this and you still have not received your refund yet, please contact us at: david@oldeheuvelt.com.

 

1.4 .SALE ITEMS

 

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

 

1.5. LOST/DAMAGED PACKAGE

 

If your package hasn't arrived after two weeks (after the conformation of shipment) or arrived damaged. Please contact us via david@oldeheuvelt.com with your information. In case of a damaged package please attached some photo material for the use of quick service.

 

 

2 PRIVACY POLICY

 

2.1. WHAT DO WE DO WITH YOUR INFORMATION?

 

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address other information is optional. After a successful payment and shipment towards your address. We will keep your data from your order for half a year (6 months) after the date of your purchase. After this period we remove your order information from our administration in our bookstore. During this periode we may use your data to contact you in terms of your order.

 

When you browse our website, we also automatically receive your computer's IP address in order to provide us with information that helps us learn about your browser and operating system.

 

2.2. CONSENT

 

When you provide us with personal information; to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase or contact about your order. We imply that you consent to our collecting it and using it for that specific reason only.

 

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

 

2.3. CONSENT WITHDRAWAL

 

After your provide us with your information and you changed your mind. You can withdraw this anytime or have it removed from our administration. In case of an unfinished placed order we first need to complete the shipment of your order. If you wish to withdraw this as please see 1.1. and 1.2.

 

2.4. DISCLOSURE

 

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

 

2.5. ONE.COM

 

Our store and website are hosted by One.com. They provide us with the online e-commerce platform and webhosting that allows us to sell our products and services to you. Your data is stored through One.com's data storage, databases and the general One.com application. They store your data on a secure server behind a firewall.

 

2.6. PAYMENT

 

To complete your purchase our third-party payment gateway might use your credit card or payment info for that purpose. See 3.8.

 

2.7. THIRD-PARTY SERVICES

 

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

 

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions. For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

 

In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located. Once you leave our store's website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website's Terms of Service.

 

2.8. LINKS

 

When you click on links on our store and or in the website, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

 

2.9. SECURITY

 

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption.

 

 

2.10. AGE OF CONSENT

 

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

 

2.11. CONTACT

 

When contacting us for questions in general, about your order or in any case. You accept that we use your information to contact you back.

 

 

3 CHANGES TO THESE TERMS OF SERVICE

 

We reserve the right to modify our terms of service at any time, so please review it frequently.

 

Changes and clarifications will take effect immediately upon their posting on the website.

 

If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

PLEASE MAKE YOURSELF KNOW WITH THE TERMS & CONDITIONS OF OUR WEBSITE AND BOOKSTORE